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Policies


The Penang Bookshelf's customers may return a book for a refund and/or exchange (if a copy is available from our stock) within the following terms and conditions:


  • Lost in Transit/Book Did Not Arrive:

    If the order does not arrive within 7 days of the estimated delivery date for  shipments within Malaysia, or within 14 days of the estimated delivery date for shipments outside Malaysia, you are eligible for a full refund of the purchase price, including shipping costs. You must contact The Penang Bookshelf within 30 days of the estimated delivery date to initiate a refund for an order lost in transit.
  • Incomplete or Incorrect Address Provided by Customer/Unclaimed/Returned to Sender/Etc.:

    If the book is returned to The Penang Bookshelf for one of the above reasons, or a similar reason, the refund price will include the book price only. You must contact The Penang Bookshelf within 30 days of the estimated delivery date to initiate this refund.
  • Incorrect Book/Not as Described/Damaged Before or In Transit:

    You are eligible to receive a full refund of the purchase price, including shipping costs, if your return is a result of an error on the The Penang Bookshelf's part. Refunds on return shipping costs are at the discretion of The Penang Bookshelf. To receive a refund, you must send the item directly to The Penang Bookshelf within 30 days of the estimated delivery date and in the same condition in which it was received.